Shipping Policy
Order Processing
All orders are processed within 1-2 business days. In-stock items shipped from our US warehouses are dispatched the same day or next business day. Orders placed on weekends or holidays will be processed on the next business day.
US Warehouse Fulfillment
All products ship from our US-based fulfillment centers. We partner with reliable carriers including USPS, UPS, and FedEx to ensure fast and trackable delivery across all 50 states. Each order includes a tracking number sent to your email upon shipment.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your package in real-time through our website or the carrier's tracking portal.
Shipping Restrictions
We currently ship to all 50 US states. Unfortunately, we cannot ship to PO Boxes, APO/FPO addresses, or international destinations at this time.
Delayed or Lost Packages
If your package has not arrived within 10 business days of shipment, please contact our support team at support@vnvcshop.com with your order number. We will investigate with the carrier and arrange a replacement or full refund if the package is confirmed lost.
Our responsibility: VNVC Shop takes full responsibility for all packages until they are delivered to you. If a package is lost or damaged in transit, we will resend the item or issue a full refund at no extra cost to you. We handle all claims directly with our fulfillment partner and carriers.
Damaged During Shipping
If your package arrives visibly damaged, please take photos immediately and contact us within 48 hours. We will work with the carrier to file a claim and send you a replacement or issue a refund.